I bought this watch about 18 months ago, from Amazon, because I wanted a simple, durable HRM where I could change the batteries myself, have simple functions and have the choice of using the built in sensors or a chest strap to track my heart rate. It worked fine for the first year - I wore the watch 2 - 3 times a week for my 5k runs. Then it just stopped working. It still told the time but it wasn't giving heart rate readings anymore either through the sensors or the chest strap. I emailed the manufacturer (Highgear) and made a warranty claim. They offered me another model in exchange which didn't have the built in sensors, but I insisted on a like for like replacement. So they sent this model over, which looked exactly the same, and when the package arrived there was no accompanying chest strap. Called the manufacturer back and they say, "sorry, this new revised model doesn't come with a chest strap". This was never mentioned during the warranty claim process! I didn't bother making another claim as they put the onus on me to prove they did not communicate properly. The replacement watch works ok and it deserves two stars for that but it's not what I originally bought. Overall, this has been a very frustrating ownership experience and I will not buy from them again. Get more detail about New Balance HRT Max Heart Rate Monitor (Black).
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